Our main goal is to continuously improve the experience you have while receiving treatment at our locations. We feel that a key aspect of improving the experience you have here is to for you to be actively involved in the planning of your care and treatment you receive. This is known as Shared Decision Making (SDM).
The goals of shared decision making is to ensure that you understand your options, including the pros and cons of these options, and that your values, goals, preferences and expressed needs are used to guide our recommendations for your care and treatment. Through an open line of communication between you and your therapist (patient-centered communication) and our provision of informative and impartial patient decision aids, we are able to explain the issues fairly and clearly, highlighting the pros and cons of each treatment option. We also provide a supportive environment for you to clarify and express your personal goals, preferences and needs. All this is then used to formulate your plan of care, so that you are armed with what you need to make informed decisions about your treatment and follow-up options and are more comfortable with the care you receive.
Providers feel pressured by insurance companies and the ever-evolving healthcare system to do more in less time with fewer resources. This leaves patients feeling frustrated and dissatisfied with their care because they feel like they have little, if any, say in the decisions healthcare providers make about their health and their lives. However, research suggests that patient participation in healthcare decisions leads to increased patient satisfaction and better health outcomes such as decreased anxiety, quicker recovery and increased compliance with treatment regimens1,2. This is why we believe in putting you first and making sure your voice is heard in the planning of your care and in discussing your treatment and follow-up options. After all, this is all about YOU and YOUR health!
- Greenfield S, Kaplan S, Ware JE Jr. Expanding patient involvement in care. Effects on patient outcomes. Ann Intern Med 1985;102(4):520-8.
- Guadagnoli E, Ward P. Patient participation in decision-making. Soc Sci Med 1998;47(3):329-39.